What is the TBG West Difference?
We are an independent, full-service broker entering our third decade specializing in partnerships and corporations within our niche specialty of group and individual disability insurance, long term care, and group life insurance. By listening to our clients and leveraging our knowledge of an often-complex market, we help surface company objectives to develop the highest quality, most cost-effective benefit offerings available. Our carrier relationships, depth of expertise, and proven enrollment results have made us the premier consultant in the U.S. for these plans of insurance.
Upon retention as your firm’s broker of record, TBG West will conduct a thorough review of your existing plans, including coverage provisions and pricing, as well as peer benchmarking. After establishing a dialogue, we will walk you through our recommendations.
- Creation of all communications materials and user-friendly enrollment forms
- Tracking of elections and audit of benefits and premiums
- Toll-free customer service hotline and dedicated email contacts
- Webinars and onsite enrollment meetings
- Distribution of continuation of coverage materials
We work with the insurance carrier to audit all monthly billing statements for accuracy. The monthly audit includes updates for all terminations, new coverage updates, and any changes in coverage. Billing statements are provided in your chosen format and can be customized to meet your needs.
We walk each partner through their claim from start to finish. We employ customized, carrier-approved TBG addenda to provide additional detail regarding occupational restrictions and limitations, doctors, medications, etc., and we often work with insureds to improve their claim submissions.
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Let’s talk today, if you have questions or would like to learn more.